Skechers Phone Number
Toll-Free Number:
800-746-3411
Current wait: 6 mins (3m avg)
Hours: Mon-Fri 8am-5pm PST
Best time to call: 9:30am
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What happened: The problem: I wanted to place an order for sneakers
What happened: The problem: I did not get a confirmation email that my order was placed
What happened: I was trying to do something, and ran into a problem.
What happened: I don't have a complaint, I'd like to complaint Ashley from your Lynnwood, California store, she was very pleasant and helpful, I was in the Lynnwood store number ***** associate ******* Ashley was very pleasant and knowledgeable, when I came up to the register there was a gentleman that took my shoes and started to ring me up didn't acknowledge me scanned my shoes and told me my amount of the shoes, Ashley was next to the young man, she asked if I would like to buy another pair for **% off and if I'd give my email I'd get a additional **% off, I told her I'd like to do that and proceeded to look for another pair of shoe's, the pair I picked didn't have my size, i returned to the register and told Ashley I didn't see my size she told me she'd find my size, Ashley I feel went above and beyond her job, I'd return to this location because of her, she should be commended on her EXCELLENT SERVICE.
What happened: I purchased sketches shoes around * months ago I been out of country for * months I wore them shoes only couple of times in * months they are in very good condition from outside but from inside of shoes there are massive holes I spent £** on them shoes which is not good and acceptable I got my receipts and tags of shoes as well I took back to wynsor from where I bought them they said they won't deal with it because it's been over * months and they will send back to company and company will decide what to do in mean time I bought another pair of sketches shoes to wear at work from TK maxx and spent another £** and after wearing * weeks sole of shoes is sticking out I only bought them shoes around * weeks ago so I will take back to TK maxx and get my money back but I'm a regular customer I buys mine and kids shoes from sketches because they are normally good but this is very bad experience I spent over£** in last * months on shoes and both turned out faulty and bad quality obviously money doesn't grow on trees *cheeky manager from wynsor said they will send back shoes but obviously it's because of when you wear it happens which is not very good excuse even £* shoes from primark lasts * months .As good gesture if you sort out this matter for me it would be great and I deserve refund or compensation I'm regular customer I will continue using your products but if you won't sort out anything I will switch to buy from another company and will leave a review obviously which won't be good and you will loose and loyal customer I spends around£*** after every couple of months with your company which I won't. I have pictures and prove of both faulty pairs which I can provide hopefully you will understand and will give prove of good customer service. Thank you.
What happened: I would like your advice on work shoes. **I would like a sneaker type shoe **I need high level of toe protection. ****lbs**I need a high level of electrical protection**Very slippery assistant
What happened: The problem: shoe is causing pain sole of both leg raised part behind toe both shoe, like corn
How to contact Skechers by phone?
To contact the Skechers customer service by phone, you can follow these steps:
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Look up the phone number of the Skechers customer service. The phone number is listed on skechers.com. Or check out the Skechers phone number page on WorthEPenny.
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Dial the Skechers phone number 800-746-3411.
Hours: Mon-Fri 8am-5pm PST
Best time to call: 9:30am
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Wait for an answer: Once the call is connected, wait for a Skechers representative to answer on the other end.
Average wait time: 3m
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Identify yourself and state your reason for calling the Skechers representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Skechers to help them assist you.
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Ask for assistance: Ask the Skechers representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
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Follow any instructions given: If Skechers needs additional information from you or provides any instructions, follow them carefully.
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Thank the Skechers representative: After you have received the assistance you need, thank the Skechers representative for their time and help.
How to get to a real person fastest?
To get to a real person as quickly as possible when calling Skechers, you can follow these steps:
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Dial the Skechers customer service phone number 800-746-3411, which can be found on the Skechers website or in your order confirmation email form Skechers. Or check out the Skechers phone number page on WorthEPenny.
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When the automated voice prompts begin, do not press any buttons or provide any information about Skechers. This may trigger the automated system to provide you with pre-recorded responses and options.
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After a few seconds of silence, the system should give you the option to speak with a live Skechers representative. This may be presented as an option like "speak to a representative" or "customer service".
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Press the correct button when prompted by the automated system to speak with a Skechers representative.
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If the system still doesn’t connect you to a Skechers representative, stay on the line without pressing any keys. Skechers will eventually transfer you to a live person.
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If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Skechers.
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Once you reach a live person, explain your issue and provide any relevant information about your Skechers order. The Skechers representative will work with you to resolve your issue as quickly as possible.
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Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Skechers website. This may allow you to connect with a Skechers representative more quickly and efficiently than calling.
Any tips for calling Skechers customer service?
When calling Skechers customer service, here are some best practices to ensure a smooth and efficient experience:
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Have your Skechers account information ready before calling. This will help expedite your request.
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Make sure you have a stable and quiet environment to communicate with the Skechers representative without any disruptions or background noise.
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Be polite and respectful to the Skechers representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Skechers.
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Clearly explain the issue you are facing and provide any relevant information or details that can help the Skechers representative address your concern.
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If the initial Skechers representative is unable to resolve your issue, politely ask to speak with a supervisor from Skechers or escalate the issue to a higher level of authority.
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Take notes during the call, including the Skechers representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
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If necessary, follow up with Skechers after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Skechers customer service.
What can I do If I am unhappy with my call to Skechers?
If you are unhappy with your call to Skechers customer service, there are several options you can try:
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Call again: Try calling Skechers customer service again and speak to a different Skechers representative. Sometimes a different Skechers representative may have a different approach to resolve your issue more effectively.
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Escalate the issue: If you are not satisfied with the response provided by the Skechers representative, you can ask to speak with a supervisor from Skechers or escalate the issue to a higher level of authority.
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Provide feedback: After the call, Skechers may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
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Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Skechers customer service through other channels, such as email or chat. You can also explore the Skechers Help Center, which offers articles and resources that may help you troubleshoot your issue.
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Consider other options: If you are still not satisfied with Skechers service, you may want to consider other options such as returning the product you bought on Skechers or filing a complaint with a consumer protection agency.
How do I contact Skechers via live chat?
No, Skechers hasn’t provided any live chat service currently. While live chat support is not currently available, Skechers offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact Skechers customer service by phone, email, or social media. Phone support is available during Mon-Fri 8am-5pm PST, and customers can expect a prompt response from a Skechers representative. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of Skechers.
How to contact Skechers via social media?
You can contact Skechers via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Skechers via social media:
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Log in to your social media account (e.g. Twitter, Facebook, Instagram).
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Search for Skechers official social media accounts, which are typically verified with a blue checkmark.
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Once you find the official account of Skechers, click on the "Message" or"Send Message" button.
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Type your message and explain your issue or inquiry about Skechers. Be as specific and detailed as possible, and provide any relevant order information.
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Wait for a response from the Skechers social media team.
Please note that the social media accounts of Skechers are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Skechers for certain issues. For urgent or complex issues, it's recommended to contact Skechers customer service via phone or chat for more personalized assistance.
Does Skechers have an email? How to contact Skechers customer service by email?
Yes, to contact the Skechers customer support by email, follow these steps:
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Go to skechers.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
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Look for an email address on the page.
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Copy the email address provided by Skechers and open up your email client. Create a new email and paste the email address into the "To" field.
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In the subject line of the email, provide a brief summary of your issue or question about your Skechers order. For example, "Return Inquiry" or "Product Question".
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In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Skechers order number or username.
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Once you have completed the email, click send. You should receive a response from the Skechers customer support team within a few business days.
What is WorthEPenny's relationship to Skechers?
To put it simply, WorthEPenny is an independent third-party website that is not related to Skechers. WorthEPenny provides free tools and resources to assist customers in reaching Skechers customer service more efficiently, such as the Skechers phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Skechers, as well as forums where Skechers customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Skechers, it is not associated with or endorsed by Skechers.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Skechers official app or the Skechers company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Skechers trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Skechers. All references by WorthEPenny to third-party trademarks like Skechers are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.
